The International Patient Care Helpdesk at Avitis Institute of Medical Sciences functions as a single-window to all the services offered at Avitis Hospital. From registration to discharge, our team will help you move seamlessly between the clinical departments to offer you the best of medical care with strict infection control practices.

We can also help you plan your itinerary better by providing a tentative treatment plan on the basis of emailed medical reports.

When planning to travel to Kerala for medical treatment, it is imperative to prepare and carry the necessary documents required to ensure a smooth and hassle-free experience.


  • Passport and visa, wherein the patient must be on a medical visa. You may contact the Avitis Hospital International Patient Care helpline at for visa invite letters.
  • Your health /medical history report(s) or any statements relating to the past or ongoing medical treatment
  • Copies of Vaccination Certificates (Yellow Fever, Polio, etc.), X-Rays, MRI reports, immunization records, prescriptions, and relevant medical documents including records of previous surgeries. Make sure you have these medical reports and associated medication with you at all times in your bag or carry-on luggage.
  • For any specific query or further assistance in organizing documents / travel plans, please contact us at / 24 Hr helpline: +91 7356622261
  • Carry sufficient currency, cheques or credit/debit cards

Services Offered By Avitis International Patient Care Helpdesk

  • Handling of medical enquiries through telephone, email, etc
  • Scheduling of Appointments and follow-up care
  • Cost estimation of proposed medical treatment
  • Personal escort for medical appointments
  • Language interpretation
  • We accept payment in foreign currency / international credit & debit cards
  • Assistance with hospital admission and discharge process
  • Assistance during inpatient stay and after discharge
  • Assistance with visa application and extension
  • Assistance with medical records and prescriptions
  • Airport Pickup / Drop
  • Liaising with Insurance and TPAs
  • Issuing necessary documents like treatment summary, leave letters, etc.
  • Out-patient accommodation arrangements at Avitis Hospitals tie-up Hotels
  • Travel arrangements for sightseeing